If you own your business or have some flexibility with your employer, you can decide whether or not to allow clients to text you.
I do not allow clients to text me about event planning tasks until the day of the wedding or event. It just doesn’t jive with my work flow. Also, we had clients in the past who would text us at 11pm at night with random wedding planning ideas or questions.
If you love to text or have clients who prefer text messaging, here are a few options to help you keep track of the communication:
1. Email your text messages. Use txtdrop (a free service) to send a text to your clients. Their reply will go to your email so that you can keep track of the conversation.
2. Find out which company they use for phone services and text clients through email using this chart:
- (Sprint) email@example.com
- (Verizon) firstname.lastname@example.org
- (T-Mobile) email@example.com
- (AT&T) firstname.lastname@example.org
For example, if my client uses AT&T, I would compose a new email and send to email@example.com as the recipient email. Then I would input the subject and text as normal. Keep in mind that text messages are limited to 160 characters so don’t send lengthy messages if you can help it.
3. Set the expectation in your contract about texting. If it works for you to text clients, you can set the expectation that clients are welcome to communicate via text during regular work hours (from 9am-5pm or whatever works for you). You can also set the expectation that you prefer email communication over texting.
Do you allow clients to text you?