Business Resources

Texting With Clients

  1. Rachel Moger says:

    This is a really fine line. An aspect of my business that I LOVE is that my clients are also friends, or they become like friends during the planning process. That being said, I want to treat them like a friend and be available when they need me!

    However, in my personal life I try to put my phone away, or at least stop looking at it after dinner. This allows me to spend more quality time with my family and less in front of screens. Sometimes I’ll get a text from a client and just wait to respond until the next day, or send something like “I’ll get back with you on this in the morning!” Because I don’t want to be a “slave” to my clients, friends, business or anyone. Sometimes I just have to decide when to say when and take a deep breath. However, I am afraid of hurting clients’ feelings or letting them down in some way if I don’t text or call back right away.

    • Debbie says:

      Thanks for sharing your experience Rachel. I love having my clients as friends too but I had to draw the line with texting. It sounds like you know what works for you and when to draw the line between personal time and work time. I appreciate you taking time to comment!

  2. Thank you for your post! I do allow my clients to text me. Sometime it’s easlier for them, since most of them work full-time jobs and are contacting me while they are at work. If it works for them it works for me. So far, it is all under control, but if texting start getting out of control and if I start receiving late night texts, then I will have to think about changing my texting guidelines. Thanks

  3. I just love how you posted this article about texting back and forth with clients. I have so many clients who would prefer texting. However, the website you gave us will really help. Also, I have been thinking of adding my texting guidelines to my contracts. Thanks again for another awesome article to help us out 🙂

  4. Thank you so much for this post. I am being overly accommodating to a current client and the texting is getting out of control. At any given moment, there are questions and now that the wedding is within 30 days, there are often attempts to try to debate the events that will take place. This one bride has made me revisit and add disclaimers to my contract, so that moving forward, I can offer my clients, the best possible version of me!

    Thank you again. The chart provided is an excellent tool if a client insists or regularly uses text messaging versus email or a phone call.

    • Debbie says:

      Thank you for the comment Dana. We have also added clauses to our contract after encountering clients with unrealistic expectations.

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